On Feburary 19, the City of Ottawa’s Transit Commission received a 2020 Business Plan report that identifies 12 priority projects and initiatives that OC Transpo will focus on for the remainder of the year.
The 12 projects align with Council’s priorities, the 2020 budget, customer feedback and directions received through the Transit Commission. They include:
- Customer Service Improvement – All Channels
- Para Transpo Online Services
- Presto Enhancements for Customers
- First Regulatory Monitor and Compliance Officer Report – Line 1
- New OC Transpo Performance Measurement and Reporting System
- Marketing and Advertising to Build Ridership
- Roll-out of Retail
- Alternative Fuels Program for OC Transpo Fleet
- Review of Advertising – Line 1
- Interprovincial Transit Service
- Promoting Respect and Inclusivity in the Workplace
- Stage 2 Preparations